STILL NOT SURE?
Frequently Asked Questions
Busy Colorado Springs homeowners trust us with their homes every week. Here are the questions they ask before they book.
Are you a locally owned cleaning company in Colorado Springs?
Yes. Platinum Shine Cleaning is a locally owned, Colorado Springs–based company serving homeowners and small businesses here in the Springs.
Do you serve my area in and around Colorado Springs?
We serve most of Colorado Springs and nearby surrounding neighborhoods; if you’re within a normal driving distance of the city, we probably cover you.
Do you offer both residential cleaning and small office cleaning?
Yes. Our main focus is residential homes, but we also clean small offices and professional spaces on a regular schedule.
Are you a military / veteran-backed company?
Yes. We’re military-backed and run with the same standards of reliability, respect, and attention to detail you’d expect from that background.
What types of cleaning services do you offer (maintenance, deep clean, move-out/move-in)?
We offer recurring maintenance cleanings, one-time deep “Home Reset” cleanings, and full move-out/move-in cleanings, plus a few add-ons like inside oven and fridge.
What’s included in a standard maintenance house cleaning?
Maintenance visits focus on keeping your home consistently fresh: kitchen and bathroom surfaces, dusting, floors, mirrors, and high-touch areas wiped and sanitized.
What’s included in a deep “Home Reset” cleaning?
A Home Reset is our heavy-duty deep clean that hits baseboards, trim, blinds, detailed bathroom and kitchen scrubbing, and all the spots regular cleanings miss.
What’s included in a move-out or move-in cleaning?
Our move-out/move-in cleans are top-to-bottom: inside cabinets, fridge, oven, detailed bathrooms, doors, trim, baseboards, and floors so the home is inspection-ready.
Do you clean apartments, condos, and townhomes as well as single-family homes?
Yes. We clean apartments, condos, townhomes, and single-family homes of most sizes.
Do you clean small offices or commercial spaces?
Yes. We offer recurring cleaning for small offices, studios, and professional spaces; we’ll tailor the scope and schedule to your business.
Do you bring your own cleaning supplies and equipment?
Yes. We bring professional supplies and tools so you don’t have to worry about anything unless you prefer we use specific products.
Can you use my vacuum, mop, or preferred cleaning products if I want?
Absolutely. If you’d like us to use your vacuum, mop, or favorite products, just let us know and we’ll follow your preferences.
Will you move small items to clean under and behind them, or just clean around things?
We move light items and decor as needed to clean underneath and behind them, then put them back where they were.
Do you clean inside fridges, ovens, and cabinets?
Yes. Inside fridge, oven, and cabinet cleaning are available as part of our deep and move-out cleans or as add-ons to your visit.
Do you offer pet-friendly cleaning?
Yes. We’re pet-friendly, used to working around dogs and cats, and can use pet-safe products on request.
Will I get the same cleaner or team every visit?
Whenever possible, we keep the same cleaner or small team assigned to your home so they know your preferences and routine.
Do your cleaners speak English so I can easily request touch-ups?
Yes. Our cleaners speak English so you can comfortably explain any requests, walk-throughs, or touch-ups on the spot.
How do you make sure your cleaners don’t miss details or do a “bare minimum” wipe-down?
We use detailed checklists, train on high-attention-to-detail cleaning, and spot-check work so your home gets a thorough clean, not a quick wipe.
Will your cleaners put my things back where they belong after dusting or wiping?
Yes. We move items to clean under and around them, then place them back where they were so your home still feels like your home.
Will your cleaners throw away products that are almost empty?
No. We never throw away your products unless you’ve clearly asked us to; near-empty items stay put unless instructed otherwise.
Are you insured and do you background-check your cleaners?
Yes. We carry insurance and run background checks so you can feel safe and protected having us in your home.
What happens if a cleaner is running late or can’t make it?
If there’s ever a delay or emergency, we notify you as soon as we know and work with you to adjust or get another team out quickly.
How do you price house cleaning in Colorado Springs?
Pricing is based on your home’s size, condition, and the type of clean (maintenance, deep, or move-out); most homes fall into clear, upfront price ranges we explain on your quote call.
Is there a minimum price or minimum number of hours per cleaning?
Yes. We have a minimum visit price to cover a professional team and travel time, which we’ll share before you schedule so there are no surprises.
Do you require an initial deep clean before starting recurring maintenance service?
In most cases, yes. We recommend a deep “Home Reset” first so your home starts at a high standard and maintenance visits stay quick and consistent.
Do you offer weekly, biweekly, and monthly maintenance plans?
Yes. We offer weekly, biweekly, and every-4-weeks plans so you can choose the schedule that fits your home and budget.
Do you offer discounts for recurring service compared to one-time cleans?
Yes. Recurring clients receive preferred pricing compared to one-time cleanings as a thank-you for trusting us on an ongoing basis.
How do I get a quote for my home or small office?
You can request a quote online in under a minute, and we’ll follow up with a quick call to give you an exact price.
Do you have any contracts, sign-up fees, or cancellation fees?
No long-term contracts or sign-up fees; we just ask for reasonable notice if you need to pause or cancel recurring service.
How do I book a cleaning with Platinum Shine?
You can book by filling out our short form on the website or calling/texting us directly; we’ll confirm details and lock in your date and time.
How far in advance should I book a move-out clean?
For move-out/move-in cleans, as soon as you have a move date or we recommend booking at least 1–2 weeks ahead, especially during busy times of the month.
What days and hours do you clean? Do you work on Saturdays?
We primarily clean Monday through Friday during daytime hours and do not schedule Saturday cleanings at this time.
Do I need to be home during the cleaning?
No. Many clients give us a code or key so we can clean while they’re at work; you’re welcome to be home, but it’s not required.
How do you handle keys, garage codes, or door access?
We follow a simple, secure process for keys and codes, store them safely, and only share access details with the cleaner assigned to your home.
What is your reschedule or cancellation policy?
We just ask for at least 48 buisness hours’ notice to reschedule or cancel so we can adjust our team’s schedule without lost time.
What happens if I’m not happy with my cleaning?
If something was missed, let us know within a set window (typically 24 hours) and we’ll come back to make it right at no extra charge.
Do you offer a satisfaction guarantee or re-clean policy?
Yes. We stand behind our work with a 100% satisfaction re-clean promise on our services, so you’re never stuck paying for a clean you’re unhappy with.
Do you offer any discounts for referrals or Google reviews?
Yes. We reward clients who refer friends and leave 5-star Google reviews with special discounts or credits toward future cleanings as a thank-you.